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Company Mission and Vision Statement



Mission:


Exceed expectations, match each person’s coverage to their unique needs, protect what matters at an affordable cost, and lead the way in humanizing the insurance industry with customer-centered, personal attention.

 

Vision:


Transform the lives of our customers by protecting what matters most while simplifying their experience, making insurance painless, and treating everyone like we want to be treated. We will continue to uphold our team to the highest standards while supporting them so they can best serve our customers. Our future is guided by our ever-evolving customer needs.

 

Values:


Kindness
We follow the golden rule and treat everyone the way we would want to be treated. We are empathetic to our customers’ needs and believe understanding and a positive attitude will take us far.
Respect
We believe treating both our customers and our team with dignity and respect provides a better experience for everyone. We show our customers and team members that we value them.
Honesty
We want our customers to be honest with us, and we promise honesty in return. Our straight-forward approach means we will not beat around the bush and sell you something you do not need.
Speed
We all want to spend more time with our friends and family, thus we strive to work as quickly as possible while maintaining our thoroughness to provide you with the answers and service you need.
Relevance
The world is an ever-changing place. Having been in business since 1919, we know we must stay current and keep up with the latest developments in the industry to provide the best service.

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S. J. Markham and Son, Inc.
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